EN
DE
CA
FR
PLFrequently Asked Questions (FAQ) at Casumo Casino
Welcome to the FAQ page of Casumo Casino, your comprehensive guide to navigating the exciting world of online gaming with us. its. We delve into the various types of bonuses and promotions we offer, explaining how they work and how you can make the most of them. For those who need assistance with account management, such as password recovery or setting personal gaming limits, we provide step-by-step guidance to ensure your gaming experience is both safe and enjoyable.
Popular Questions and Answers
How can I add funds to my account?
To deposit, click on your balance in the left-hand menu, choose your preferred deposit method, and follow the on-screen instructions. Remember to use only payment methods registered in your name. You can deposit using Visa, Mastercard, Paysafe, Skrill, and ApplePay.
What is the minimum amount I can deposit?
The minimum deposit amount at Casumo is NZD 10 when using a debit card.
After requesting a withdrawal, how long will it take to receive my funds?
Withdrawal processing times vary: up to 2 days for card withdrawals, up to 5 days for bank transfers, and instant processing after approval for Skrill and ApplePay.
Where can I check my remaining bonus wagering requirements?
Your remaining wagering requirements can be found in the withdrawals section of your account balance.
How quickly does Casumo verify submitted documents?
Our team strives to review documents promptly, but the verification time can vary based on document type and requirements.
What are the steps to create an account?
Click “Sign Up” in the main menu and follow the straightforward instructions. You'll have the opportunity to review your details before finalizing your registration.
I'm having trouble opening an account. What could be the issue?
Ensure all fields are correctly filled. If your chosen username is taken or your email is already registered, it means you already have an account. Use the “I forgot my password” option or contact our support for assistance.
How do I unsubscribe from Casumo newsletters and promotions?
Click on your username in the upper left corner and go to “Details & Settings” to manage your newsletter and promotion subscriptions.
What should I do to close my account?
Account closure can only be done through our Customer Support. Contact us via email or Live Chat for assistance.
Can you explain what a bonus is at the Platform?
A bonus at Casumo could be bonus spins, bonus money, or cash. The type, size, and attached requirements or restrictions of a bonus vary. Bonuses can be converted to real money in your account, subject to specific terms and conditions.
Where can I find my bonuses?
New players can find their Welcome Offer in the Valuables section of the dashboard. Seasonal promotions and other bonuses are listed under the Promotions section in your account.
How do different games contribute to wagering requirements for bonuses?
Contribution to wagering requirements varies: Slots generally contribute 100%, slots with RTP* of 96.8% or higher contribute 30%, table games and video poker contribute 10%, wheel games contribute 50%, and sports betting with odds 1.6 or higher contribute 100%. *RTP = Return To Player, *RNG = Random Number Generated
What happens if I forget my account password?
If you forget your password, use the “I forgot my password” option on the login page to reset it, or contact our support team for help.
Are there any restrictions on using multiple payment methods?
You can use multiple payment methods, but each must be registered in your name. For withdrawals, it's recommended to use the same method as your last deposit.
Is it possible to set personal limits on my account?
Yes, Casumo allows you to set personal limits on deposits, losses, and wagering to promote responsible gaming. You can adjust these settings in your account.
